May 6 2009

Lessons From Running 11KM (with a twist…)

Ran 11KM last Sunday. Was a great run for a non runner. I didn’t practice beforehand. My sister in law is a runner. What’s a runner? A person who runs regularly. The only time I run is when I join these 10KMs run. I typically do one or two every year. Though some practice before the run would be great, I just join for the fun for it. There were 3000 people, I think I scored 1385 or something – hahaha. Anyway here are some thoughts from the run:

>> There Are People Who Join To Win

These are the groups that regularly run to build strength, speed and stamina. They land their feet a certain way and they breathe a certain way. They visualize success and they know the right ways to grab the medal.

Similarly with sales ninjas, top performers would regularly practice and improve their skills by reading, brainstorming or attending trainings. That’s how one wins.

Lesson: You cannot win without the right practice – no matter how strong your mindset is!

>> There Are People Who Quit

I ran four 10KMs before – this is not the first time I see people quitting. Half way through the run, people quit. They walk back to their car or they walk back to the starting line.

There are sales people who go in sales and quit. Or they hop from job to job, company to company thinking the next one is going to be easier. It’s never going to be easier. I love a quote from Jim Rohn “never wish it was easier, wish you were better.”

It’s ok for you to walk if your legs are killing you. I walked a few times throughout the run (that’s the end result of just joining in without any practice =) But one cannot just quit. My appendix area hurt when I reach the second or third KM. I had to walk a while to recover. It’s easy to just throw the towel and say, ok, body hurts, time to quit.  It’s easy to quit because it’s comfortable.

Persisting is HARD – any achievers will tell you that. Going beyond what you normally can do is HARD. Pushing yourself to rise above your normal self is HARD.

Lesson: Be tough and persist – no matter how HARD it is!

>> Schoolboy Beats Veteran Professional (shocking!)

I saw a schoolboy wearing a ‘power’ shoes by Bata. – just ordinary running shoes. On the other hand, there is this macho guy fully geared with Nike shoes (with matching Nike socks), Nike vest, Nike pants… and I strongly believe if Nike had underwear, this guy would be wearing it too.

Came to no surprise – the schoolboy overtook the guy. My point? No matter how beautiful your outlook is ie brochures, corporate office, physical appearance, name cards, etc…

Lesson: One will never beat real substance!

Other Lessons ==

>> Some enjoyed the entire journey (they look at the sceneries, they take in the fresh air, they like surrounded by people and the competition and of course completing it)

>> Some suffered thorough the journey (they focus how much their ankle hurts, or they thigh or shoulders or knees)

>> Some knew about the event but didn’t have the courage to join (only warriors like challenges, the rest like excuses)

>> Some joined and turn up and liked it (I don’t believe anyone who’ve been through it will dislike it. They may bitch and whine about it, but inside, I’m sure it was a good experience for them)

>> Some joined but didn’t manage to commit to wake up (they people need my warrior training, because in warrior Commitment means doing the things we say we will do, many people have cheap words and don’t fulfill their promise and that’s not warrior like)

>> Some joined and conveniently forgotten about it (again on Commitment, excuses not accepted or tolerated)

I was watching Igor, the cartoon with my brother few months back, and I said “Hey, all these animated films have in built lessons in them and that makes them cool.” He replied… “Are you sure they have lessons in them because you were looking for it?”…

Wow, I think it’s true. So in conclusion, there are lessons in everything we do, look for it and we shall find it. Look for yours and I look forward to hearing them.

Note: I wrote about selling in tough times in SME Magazine, grab a copy. I also wrote in Malaysian Business April 1-15 issue on repeat business, grab a copy too.

Meantime to more sales … with less effort! Cheers!

UNCONVENTIONALLY,
HANZO NG
Sales Ninja Grandmaster

// Lessons From Running 11KM (with a twist…)
// By Hanzo Ng, Sales Ninja Grandmaster

Hanzo Ng has been called the ‘most influential sales trainer’ by his participants and is highly demanded for his unconventional Sales Ninja training programmes. He is also the author of Secrets of the Sales Ninja, available in major bookstores in Malaysia and Singapore.

© 2009 All Rights Reserved – Reproducing this document or its contents without written permission from The Sales Ninja Group is strictly prohibited. But feel free to forward this or email it to all of your friends and associates. To Subscribe to this newsletter, please visit http://www.SalesNinja.com/blog and enter your name and email at the top right corner.

Need great content for your website, media or blog? Bloggers, editors, publishers, medias, marketers, authors may syndicate or republish any articles you see in Sales Ninja Killer’s Newsletter for free as long as you include the author and copyright paragraph as above intact and infull. Feel free to drop us an line when you do so too.


May 28 2009

Before You Fire Your Sales Person (do this…)

Business owners… Sales leaders… here’s the situation…

-Ancient Times-
You have a vision, you recruit some soldiers for a war.
They are motivated by your passion and desire.
You say… let’s go and win me this war!!!

-Modern Times-
You have a vision, you recruit some sales people for business growth.
They are motivated by your passion and desire.
You say… let’s go and win me some sales!!!

But here’s the problem…

After a while, this sales person doesn’t seem to work out, he doesn’t perform, she couldn’t get the sale in.
In words of The Apprentice (right now the Celebrity Apprentice), Donald Trump would say – “You’re Fired!”

As a sales leader, before you fire anymore reps, ask yourself these questions:

  • Have I in the first place hired the right person for the job?
  • Have I provided them proper product knowledge training?
  • Have I provided them proper sales training? Like…
    - How to set appointments or prospect.
    - How to prioritize their daily tasks.
    - How to set accomplish goals.
    - How to build and maintain rapport.
    - How to ask thought provoking questions.
    - How to present hypnotically.
    - How to tackle objections.
    - How to negotiate a better deal.
    - How to close the sale.
    - How to build relationships.
  • Have I given them enough time to learn the business?
  • Have I motivated them consistently and persistently to perform?
  • Have I ensured my sales reps are doing their sales activities?
  • Have I taught my reps how to articulate our company’s value and unique selling proposition?
  • Have I provided the sales team with a proven sales methodology or process or system to ensure a sure win sale?

Last question I think is… Have I effectively done my job as a sales leader?

Unconventionally,
HANZO NG
Sales Ninja Grandmaster

Hanzo Ng has been called the ‘most influential sales trainer’ by his participants and is highly demanded for his unconventional Sales Ninja training programmes. He is also the author of Secrets of the Sales Ninja, available in major bookstores in Malaysia and Singapore.

© 2009 All Rights Reserved – Reproducing this document or its contents without written permission from The Sales Ninja Group is strictly prohibited. But feel free to forward this or email it to all of your friends and associates. To Subscribe to this newsletter, please visit http://www.SalesNinja.com/blog and enter your name and email at the top right corner.

Need great content for your website, media or blog? Bloggers, editors, publishers, medias, marketers, authors may syndicate or republish any articles you see in Sales Ninja Killer’s Newsletter for free as long as you include the author and copyright paragraph as above intact and infull. Feel free to drop us an line when you do so too.

   Click here to subscribe to Sales Ninja Killer Newsletter


Jul 7 2009

Youth Entrepreneur Summit 2009

Will be speaking at Youth Entrepreneur Summit 2009 coming July 10 2009 at Cititel Midvalley.

Only for 200 people.

Check it out: http://smeexpo.smemagazine.asia/get-interactive/youth-entrepreneurship-summit-2009

Unconventionally,
HANZO NG
Sales Ninja Grandmaster


Sep 11 2009

Motivating And Rewarding Sales People – part 3!

Motivating And Rewarding Sales People – part 1!
Motivating And Rewarding Sales People – part 2!

Part 3 – Inspire & Build Great Teams!

Tell your sales team that you believe in them. Like a pep talk. Like a motivation talk just before a sports game. Watch sports movie where the Coach gives a short, inspiring, impactful, motivating speech in the locker room. Copy their speech, the tone they use and most important the delivery style. Professor Albert Mehrabian says 55% of all communication is body language, 38% tone and only 7% words.

You want to inspire your team, make sure you know how to deliver a good speech. Else, the Words mean nothing. Most of the CEO’s speeches are written by professional writers. The words are good but if the delivery (voice and body language) is no good, the whole speech is no good.

Some sports movies that I play during Sales Ninja Team Transformation training. You can play it or at least play it during your motivation speech.

Miracle:

 

Any Given Sunday:

 

Friday Night Lights:

 

We Are Marshall:

The Final Season:

Remember The Titans:

These are Team based inspirational movies. I am sure you love them.

Motivating And Rewarding Sales People – part 1!
Motivating And Rewarding Sales People – part 2!

Unconventionally,
HANZO NG
Sales Ninja Grandmaster

© 2009 Sales Ninja Training. All Rights Reserved.

Hanzo Ng is Sales Ninja Grandmaster, lingo for Chief Trainer of Sales Ninja Training, Asia’s #1 Unconventional Sales Training. Sales Ninja Training specializes in helping small-medium, listed and global companies transform their sales people into the ultimate sales professional known as Sales Ninja. For more information on our sales, motivation and leadership trainings, visit http://www.SalesNinja.com

   Click here to subscribe to Sales Ninja Killer Newsletter


Oct 28 2009

Everyone Sells – 3 Must DO Tactics To Train NON Sales People!

It does not matter what job function you are in, you have to sell. If you don’t deal with people, you don’t need to sell. Most of us deal with people so selling is important. If you can’t sell, you can’t get things done, no one will listen to you, no one will help you. In small companies, they all know they need to sell, but in larger ones, they leave the effort to the sales team. Big mistake! Everyone who interacts with customers or prospects should and must sell. Especially in tough times, everybody needs to come together and sell.

I was in a hotel in Penang for training. I left the computer running and internet on while I go for dinner. When I came back, the Internet got disconnected and I couldn’t get in. So I called the lobby and I was directed to their tech support. Tech guy called and was coaching me on what to do to get the configuration going. I told him, why is your internet speed so slow? He said something ‘remarkable’, he sold me on a great idea, here it is…

He said, well, the management is cutting cost and they are mainly a group of penny-pinching dudes who don’t understand the importance of upgrades. That’s why the internet is slow. Oh wow. What a fantastic selling pitch yes? Like I said, everyone sells. In this case, the tech guy sold me on the idea that I wasn’t going to get fast internet speed for a long time in this hotel. Question for you, what are your non sales people selling to your customers? Better find out and train what they should sell…

Some things to consider when training your non sales people to sell. Make sure they understand everyone sells, doesn’t matter if they are the delivery boy or vice president of operations. Next, 3 things are important to train them on. 1: introducing your company, products and services. In classic sales, they call it the elevator pitch, it’s basically a short presentation on what makes you special. In Sales Ninja we call it Positioning.

Everyone in your company needs to have a standardize introduction, very important especially if you talking to someone outside your industry or if you are a small company. Everyone knows Nokia but not many know Nanotech Solutions for example. And just because you have been around for the last 10 years doesn’t mean everyone knows you. For a start, train them on this.

Next, train them to look for opportunities to sell. Selling is helping. So when they hear there is a gap or problem or situation that the associates are having, they need to jump in and sell. The more advanced sellers create needs or opportunities, but for non sales people, at the very fundamental, they need to have their radar on for selling opening. Say your company sells advertisement to survive, what is the opening here for non sales people? If they hear some company’s revenue is shrinking, bang! If they hear some company is launching a new product, bang! If they hear some company is changing their strategy, bang! There are so many opportunities to jump in. So train your team to look for them.

Three, train them to tackle objections. Sales term we call it Tackling/handling/preventing/managing objections. In non sales terminology – simply correct the audience’s feedback or concerns. Say you are the admin executive for an automobile company that sells China brand cars. One day you are having tea with some friends and one joker decided to bang on Chinese made cars are a joke. That one may drive the car and the tires may suddenly fall off. While it’s a joke, it can also hurt your company. Even though you are the admin exec, you need to jump in and ‘correct the facts’ because people misrepresent the facts and you need to sell them the ‘right facts’.

So there you go, 3 immediate things you can do to ensure Everyone Sells. Train them on how to introduce your company, products and services. Train on how to look for opportunities to sell. And train them to correct the facts.

Unconventionally,
HANZO NG
Sales Ninja Grandmaster

© 2009 Sales Ninja Training. All Rights Reserved.

Hanzo Ng is Sales Ninja Grandmaster, lingo for Chief Trainer of Sales Ninja Training, Asia’s #1 Unconventional Sales Training. Sales Ninja Training specializes in helping small-medium, listed and global companies transform their sales people into the ultimate sales professional known as Sales Ninja. For more information on our sales, motivation and leadership trainings, visit http://www.SalesNinja.com

   Click here to subscribe to Sales Ninja Killer Newsletter